Terms & Conditions
This is a legally binding agreement between you and The Company (the “Company”) set out below which governs your use of the www.bigfamilybee.com (the “Website”) and the services available at the Website (the “Services”). If you do not accept the following terms and conditions, please do not access or use the services available at the Website.
In registering yourself as a Member you represent, undertake and warrant that you are of 18 years of age or above and you have submitted true, accurate and up to date personal information to the Company. If any of your personal information is untrue, inaccurate, incomplete or not up to date (or the Company has reasonable grounds to suspect that this is the case), the Company is entitled to suspend or terminate your Membership and to refuse you access or use the Website and/or the Services.
Our Terms of Order can be found in “Frequently Asked Questions” and “Order and Shipping Terms” tab. You shall be deemed to accept all terms and conditions upon ordering.
Trademarks, Service Marks and Copyrights
You agree that the Services trademarks and services marks, graphics, user interface, editorial content, scripts, software used to implement the Services contains proprietary information and materials that is owned by the Company, and are protected by applicable intellectual property rights. You agree that you shall not use such proprietary information or materials in any way whatsoever except under authorization for the use of the Services in compliance with this Agreement. No portion of the Services may be reproduced in any form or by any means, except as expressly permitted in these terms. You agree not to modify, rent, sell, distribute, or create derivative works upon any designs, graphics, contents and software in the Services in any manner, and you shall not exploit the Services in any unauthorized manner.
Use of the Services
You agree that the Website is purely for the means of providing electronic information and a shopping media. All contents based on the Website are not to be used for any other commercial means, (such as remake, retransmission, distribution, reissue, reprint, rewrite, or any other modification or derivatives works creation). All contents or security information on the Website are subject to use with compliances of the law; any violation, harmful or threatening of information on the Website are not concede to repost or distribute, The Company reserves the final rights (not accounted for obligations and responsibility)to prohibit or remove such information.
Prohibition of Resale
You shall be authorized to use our products on the Website (“Products”) only for personal and are not entitled to commercial use; if the use of the Products ordered is, at the sole discretion of the Company, under doubt, the Company reserves the final right to reject the sale of the Products.
Product Ownership, Import Documents and Payments (Fees)
When Products are sent from the warehouse of the Company to you and upon full payment from you, you agree that the ownership and the risk over the Products are being transferred to you. Delivery of Products is according to your requirements, if any. If Products are shipped to areas out of Hong Kong, surcharges may be required, such as taxes, transshipment registration fee or import license application; these charges or requirements for application differ for every shipped destination, the Website cannot control or anticipate any amount of charges, and do not bear any legal responsibilities thereon. You agree to bear the corresponding losses if the Products are detained by any relevant authorities of particular destination during the transportation, the Website do not therefore bear any responsibilities for the losses. When the ordering processes are completed, you acknowledge the acceptance of the terms and any surcharges (such as taxes or any necessary application fees). If the final Products are returned, 15% of the total amount of the Products will be charged by the Company for compensating the loss of freight.
This Website and its contents are provided on the basis of available information. Under the maximum permissible of the law, it is clearly stipulated that implied warranties are not provided under the Website; including, but not limited to Products ownership, appropriate merchantability, quality assurance, particular purpose and non-infringement to third-party rights. The Website does not guarantee the content, information and Products provided on the Website meet your requirements; and does not assure the use and acquirement of these information and services will be uninterrupted, provided timely, secure or error-free. The Website does not guarantee the incurred results of the use of these contents, information provides accurate, reliable and comprehensive; and does not assure any amendments of errors on any software or hardware. The Website does not provide any assurance on any Products or the Services acquire or provided from the Website.
The Website provides only a shopping platform, therefore in no case shall the Website be held liable for any direct, indirect, incidental, derivative or punitive compensation (include any pecuniary interest or intangible losses), or bear any legal responsibilities arising from your use of the Website; the information and contents contained or acquired externally; or losses that caused by the purchase of Products. Please read carefully all product information, usage and precautions on the Product itself or on the product packaging provided by the manufacture, owner and seller before proceed for any purchases of Products on manufacturer, owner or seller. The Company does not guarantee on the accuracy, comprehensiveness, reliabilities, appropriateness and quality on the information or contents provided by the manufacture, owner or seller. You shall read and carefully analysis all these information before proceed for any purchases. You have also acknowledged that the Website has made reasonable attempt to show the actual faces and colours of the Products, disregarding different appearance on different electronic devices.
Compensation and Liability Limitation
By using the Website and/or Services, you agree to compensate and indemnify the losses and expenses of the Website arising from your breach and violation of this Agreement. You agree that you cannot sue or recover any losses and expenses from the Website . If this statement does not appropriately apply to individual cases, the liability bears by the Website shall not exceed the amount you paid for purchasing the Products or Services on the Website.
Links to other sites
Other site links are provided on the Website, when you click on these links, you will leave the Website. Please note that these links are not within the control of the Website and/or the Company, thereby, we do not bear any responsibilities on the updated and changes of information and contents on those links. Those links provided are solely for your convenience, the Website is not account for any delivery or collection of any contents of those links, hence, those contents and information do not represent the Company’s standpoint.
You will keep the Company fully and effectively indemnified from and against all and any liabilities, losses, damages and costs, which the Company may sustain or incur, which directly or indirectly in connection with your negligence, recklessness or willful misconduct or omission.
Suspension and Termination of Usage
The Company has the sole right and discretion to suspend or terminate any access to the Website or any other parts of the web pages, Services and/or Membership, without any prior notification and compensation to you, when any harmful or illegal actions are ascertained by the Company,. The Company will notify you via email, web posting or post. You can also mail to our contact address: Shop G02, G/F, Tin Hau Apple SOLO Mall, 14 King’s Road, Hong Kong.
These terms and conditions (including the ordering terms) shall be subject to modification by the Company from time to time without further notice; you shall read carefully any terms every time before proceeding with your purchases.
The Company committed to protect your privacy information provided by you, but you agree that your submission of such information is at your sole risk, and the Company thereby disclaims any and all liability to you for any loss or liability relating to such information in any way. We aim to fully comply with the <Personal Data Privacy Ordinance> (Chapter 486, the laws of Hong Kong), and under feasible conditions to provide exclusive protection. To achieve this aim, we assure the strictest guide of security and confidentiality applied on our staff.
The following have listed out the kind of information we collect and the usage of corresponding information:
Contact details (including phone number, posting address, email address etc.)
Interactive visiting contents, records, and cumulative records
Inquiries, suggestions, comments
Computer operating systems and internet service provider information
Credit card numbers (upon previous purchase)
The usage and purpose of the collected information:
Issuing related information of our Products, services, activities, competitions, promotions and projects.
Issuing market promotions of our Company, company’s supplier, business partners or other selected companies.
For broadcasting any other market promotions of other business partners.
Providing a tailor-made and enjoyable shopping experience, as well as personalized market promotion information, cropped website and advertisement.
For the completion of the delivery of Products and services, the ordering process and the payment clearing.
For responding to your queries.
For membership registration, and the provisions of rewards, promotions and privileges.
Collecting statistical information and data for conducting analysis to provide anonymous report for internal and external customers.
Conduct relevant customers, Products and services survey.
Assessment of quality on the Products and services provided.
To achieve the purpose of the above listed.
All private information provided is entirely on voluntariness.
Cookies are being used on the Website for the convenience of online shopping (i.e. when you surf the Website, the web server will send data to your computer browser and was stored in the computer hardware as cookies). As it automatically collects information that can be used to identify your visit history, when you revisit the Website, our cookies can recognize your identity, and ensuring the service being more personalized. Thereby to provide Products and Services that suit your needs based on your personal information. Majority of browsers automatically accept “cookies”. You can choose to disable the “cookies” in the “preference” or “option” tab on the tool bar according to your preferences.
Members of the Website enjoy varieties of privileges, including newsletters issuance, special offers and convenient shopping. Accompanying, the Website are continuously improving on expanding on members privileges, accommodating personalized services, free Products trial and other offers. If you want to be a member of the Website, please provide us with your name, email address and posting address; and by filling in a personal questionnaire we commit to provide you with better Services.
When you place an order on the Website, we may need you to provide other information, such as visa card details and posting address, allowing us to track your Products and notify you the status of your order.
Contests and promotional activities are organized occasionally; we may request you to provide with your name, email address, posting address, contact number and orientation or preferences of shopping; for informing you and to improve promotional activities organized.
Issuance of Newsletters and Email Promotions
We notify our members about any new updates and special promotions of our Products and Services via email. If you do not wish to receive relevant information, please do not hesitate to contact us for disabling your account.
The Website committed to protect information provided by you. Updated encryption technology proprietary security servers are being used to protect your information (such as name, email address, posting address, contact number, credit card number and purchases records). We may contact you to verify the accuracy of the information and details you have provided upon registration.
Data updating and interpreting
You can inquire us for the storage of your personal information. If we have done so, you can always inspect, amend, update and acquire your personal information from us via email ([email protected]). We will be verifying your identity before grating any access to amend or update correspond information.
Complying with the <Personal Data Privacy Ordinance>, we will make every attempt to respond to your request within 60 days. Reasonable and necessary administrative surcharges may be required. We will not store your personal information longer than unnecessary circumstances.
All personal information you provided us will be kept secure and confidential. However, under certain circumstances, we may provide particular parties with the relevant information in accordance with the Privacy Policies, such parties as follow:
Our affiliates, related companies and other related companies;
Our suppliers and business partners;
Parties assisting us to carry out the Privacy Policies;
Market promoters who cooperate and participate in our promotions;
Any operator, contractor or service provider that provide administrative, order processing, payment clearing, credit reference, debt collecting or other agents;
Any persons or companies that are bounded by our confidentiality agreement; or
Parties of whom we sincerely believe we bear the responsibility to enclose such information under applicable laws.
Customers’ information, sales, browsing behaviour and other relevant information will be provided to reliable wholesalers; this information will be stored anonymously and will not be associated with your name or account. We will not sell, trade, give away or rent your personal information to third parties other than those listed above, and you have the right to suspend this action.
You agree the use of your information in accordance with the privacy policies listed above. Any amendment of the privacy policies will be notified on this page for immediate acknowledgement on how your information are collected and under what circumstances will your information be disclosed.
If you have any queries on the above privacy policies, please feel free to contact our customer service officer via email [email protected] or post to The Company., Hong Kong.
Precautions of online purchasing and delivery services
Online ordering and purchasing on the Website are solely computer operating, thereby, any alternation or cancellation in the midway of the transaction are not available.
Any extra purchase on the same day upon the completion of the previous will be regarded as a new purchase order.
Upon confirmation of purchases, please clearly include your membership name, membership number, posting address and contact number; if you make your payment by credit card, please assure that the card category, card number, valid date you provided are accurate, to ensure the Products arrive at your designated location.
Free shipping of Products are offered to Hong Kong online customers with purchases of or more than HKD$500, otherwise, HKD$38 will be charged for the shipment fee.
Free shipping of Products are offered to Macau online customers with purchases of or more than HKD$500, otherwise, HKD$50 will be charged for the shipment fee.
You must be the credit card holder if you make your payment by credit card.
All Products photos are shot upon real Products, however, shooting may be affected by the impact of environment, light, printing, and image combination; thereupon, Product appearance may differentiate from the physical one.
Completions of the delivery of Products are regarded as completion of the transaction. Thereby, the Website does not bear any legal responsibility thereafter. Products sold are not refundable, subject to the Return Policy.
The Company reserves the final rights to accept or suspend any inappropriate purchase order.
– Product ordered and purchased could be exchanged for any other Products available at the Website provided that the Product is full priced and remain unopened and undamaged and be returned to the Company with original packing within 7 days of delivery date.
-All Products to be exchanged must be accompanied by original receipt and return to:
Shop G02, G/F, Tin Hau Apple SOLO, 14 King’s Road, Tin Hau, Hong Kong
– No exchange will be accepted if the Products are on any sale, used, opened or damaged.
– Each item can only be exchanged once (If the colour for ECO Minerals foundation mismatch with your skin, you are allowed to return and exchange for another colour once)
– No refunds will be issued.
– To return any items, please contact Customer Service at 852-6672 2899 or by email [email protected] from Monday to Friday, 12:00 to 19:00.
– Postage will not be refunded, if applicable.
– Please allow one to two weeks from the date you return the Product for the administration of exchange process. You will be contacted once your exchange is completed.
– The Company is not responsible for any damage after delivery of the exchange process.
– All claims for shortages must be reported to Customer Service on the date of delivery.
– Family Love Health & Beauty Limited reserves the right of final decision in case of any dispute.
English version shall prevail in case there is any inconsistency.